Infographic: 3 Interesting CX Metrics

We have put together 3 interesting metrics of customer experience / satisfaction into an infographic, our sources include the Temkin Group, cx-journey.com, Lee Resources, Inc (quoted in cxday.org), Bain and Company quoted by winthecustomer.com.  Click on the infographic to see a larger version.

CX Metrics Infographic Oct-14

Data compiled from these sources:

http://www.cxday.org quoting Lee Resources, Inc.

http://winthecustomer.com/3-effective-underutilized-customer-retention-methods/

http://www.cx-journey.com/2013/12/this-trumps-customer-experience.html quoting the Temkin Group

Published by Gaby Abi Aad

Gaby Abi Aad has extensive experience in IT and digital marketing, two fields he is very passionate about, in addition to humanities, philosophy and history. Gaby currently works at an IT company, his opinions are his own.

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