CX and the Importance of Cross Functional Knowledge

Leonardo Da Vinci was, according to Wikipedia, a “polymath”, well verse in many subjects.  He was a sculptor, a mathematician, an architect, a painter, an engineer, a botanist (yes, a botanist!) and more.  Similarly, if you look at famous Islamic thinkers like Avicenna, the same word will come to mind, “polymath”.  Avicenna wrote about multiple […]